Broadband Customer Care Certificate

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CIP 110101 (CCC1)

Need a faster route to improved skills for your career in the Broadband or Telecommunications industry? The Broadband Customer Care certificate program was designed by Arapahoe Community College and NCTI to provide a degree path for professionals in the broadband industry, and is available ONLY to NCTI participants.

Admissions Requirements

Admission to Arapahoe Community College
This degree program is accessible ONLY to NCTI participants (current students with NCTI)

Program Requirements

Major Courses (22 Credit Hours)

BUS 117 - Business Writing 1 Credit
CTC 108 - Cable Network Overview 1 Credit
CTC 121 - Delivering Cable Services 3 Credits
CTC 123 - Basic Troubleshooting of Broadband Technology 3 Credits
CTC 125 - High-Speed Data Customer Service 2 Credits
CTC 126 - Advanced High-Speed Data Customer Service 3 Credits
MAN 212 - Negotiation and Conflict Resolution 3 Credits
MAR 111 - Principles of Sales 3 Credits
MAR 235 - Consumer Behavior 3 Credits

Total: 22 Credit Hours

Graduation Requirements

Apply for graduation online at www.arapahoe.edu/graduation.
As a graduate of a Career and Technical Education program you will be contacted by an ACC employee in approximately six months to verify your employment information. This information gathering is a federal requirement to ensure that ACC receives certain federal funding.