Program: Broadband Customer Care Certificate - Arapahoe Community College

Apr 27, 2025

2024-2025 Arapahoe Community College Catalog

CIP 110901 (4CCC)

Need a faster route to improved skills for your career in the Broadband or Telecommunications industry? The Broadband Customer Care certificate program was designed by Arapahoe Community College and NCTI to provide a degree path for professionals in the broadband industry, and is available ONLY to NCTI participants.

Admissions Requirements

Admission to Arapahoe Community College
This degree program is accessible ONLY to NCTI participants (current students with NCTI)

Program Requirements

Major Courses (22 Credit Hours)

BUS 1017 - Business Writing 1 Credit
CTC 1008 - Cable Network Overview 1 Credit
CTC 1021 - Delivering Cable Services 3 Credits
CTC 1023 - Basic Troubleshooting of Broadband Technology 3 Credits
CTC 1025 - High-Speed Data Customer Service 2 Credits
CTC 1026 - Advanced High-Speed Data Customer Service 3 Credits
MAN 2012 - Negotiation and Conflict Resolution 3 Credits
MAR 1011 - Principles of Sales 3 Credits
MAR 2035 - Consumer Behavior 3 Credits

Total: 22 Credit Hours

Graduation Requirements

Apply for graduation online at www.arapahoe.edu/graduation.
As a graduate of a Career and Technical Education program you will be contacted by an ACC employee in approximately six months to verify your employment information. This information gathering is a federal requirement to ensure that ACC receives certain federal funding.